Shipping

★I ship my pieces to Portugal, Europe, and other countries and the price vary according to location and weight.

★Before shipped, orders are usually prepared within 5 business days. However, this timeframe may vary during busy periods or if I am away. If there are any changes to the processing time, I will reach out to inform you.

★Delivery times depend on the destination and the shipping carrier selected at checkout.

★All orders are carefully packaged to ensure they arrive in perfect condition.

​★I am not responsible for carrier delays once the order has been shipped.

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Returns & Refunds

★I do not accept returns or exchanges, as each piece is handmade and unique.

★Exception: If the item arrives damaged during transit, please contact me within 48 hours of receiving the package and provide clear photos of the product and packaging.

★In case of a broken item during shipping, I can offer you a full or partial refund, depending on the situation of your preference. In the case of a full refund, the damaged item must be returned before we process the refund.

​★ In some situations, depending on the item's availability and the customer's location, I may offer a replacement or repair of the piece. This possibility will be evaluated on a case-by-case basis.

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For any questions, feel free to contact me at eduardanovita@gmail.com.